The site is usviservicepledge.com.
But it doesn't do nearly enough.
Employees taking the pledge may receive a pocket-sized
customer service pledge card to remind them of their commitment, as well as a button reading "I took the customer service pledge" to distinguish them as being committed to service.
“As members of a tourism-based community, providing exceptional customer service is essential to the success of our destination and our future prosperity,” said Tourism Commissioner Beverly Nicholson-Doty.
But wait! There should be more. To make the 'Pledge' really mean something, Tourism should open up a comments section on the new Web site. Tourists could give the department first-person feedback about the service they get and their experiences.
For instance, No-See Um has a great point about the impression this >>>>> makes on the ferry passengers. "So very welcoming and comfortable," she blogs at no-see-um.blogspot.com.
Have you had a good or bad experience during a visit to the Virgin Islands? Talk about it here.