The VI Department of Tourism issued a news release which needs no explanation for anyone who's flown into the St. Thomas airport or taken a ferry to St. John.
"In order to ensure visitors to the U.S.V.I receive the best customer care, the U.S. Virgin Islands Department of Tourism is sponsoring another series of customer service workshops this month. Led by professional service trainer and Virgin Islander, Dr. Bryan Williams, the June sessions will target the islands’ transportation providers; taxi drivers and ferry boat operators who are among the first and last to have contact with our visitors."
"Providing excellent customer service to our visitors is the single most important thing all of us can do to maintain and grow our tourism industry,” said Tourism Commissioner Beverly Nicholson-Doty.
Unfortunately the 'training' is not mandatory, nor part of a licensing procedure.
The Commissioner, the news release said, "Urges all transportation operators to take advantage of this opportunity to sharpen their customer service skills and learn how to earn repeat business, increase tips, and improve customer satisfaction."