I was perusing the internet last night while waiting for Survivor to begin (not every night here in Cruz Bay is a party night 🙂 ) as the tree frogs chirped away outside my window. Gosh, I love that sound… I started reading some of the St. John forums when I came across a gem.
Apparently a woman named Sarah, who lives in Brooklyn according to her Tripadvisor profile, recently visited the island. And let’s just say, she didn’t enjoy it. Sarah posted the following review on Monday:
I just spent a week visiting “America’s Paradise” and “Love City” – what a dump Cruz Bay has become! Wandering vagrants at all hours, half-finished construction projects everywhere, and the rudest locals in the entire Caribbean. A special shout-out goes to all the male cabbies who verbally insulted me, yelled at me to “get in on the other side”, and asked me if I thought they were handsome. And to top it all off, now there are these invasive squawking frogs, brought in on the landscaping at the “resort” I stayed at – they never stopped shrieking all night long – sounded more like birds than frogs. These are not coquis, and have no natural predators on the island, from what I understand from the groundskeepers.
St. John locals – tourism keeps you alive, does it not? Why are some of you so hostile to tourists? You live in one of the most beautiful places on earth – you should be in better moods, I would think.
The beauty of your beaches and underwater sea life was matched only by the rudeness and crazy behavior of most of the people I had the pleasure to interact with there. I saw a bumper sticker on a car parked by Cruz Bay – “St. John – the world’s largest open air asylum” – and now I know what that bumper sticker meant. I think the St. Croix state of emergency is spreading to your neck of the woods.
Ouch. Well that wasn’t very nice. But wait, it gets better. Sarah then posted the following review on the “resort” she mentioned – Gallows Point.
We wanted to enjoy this resort so much – snorkeling off shore, fantastic villa and views, but unfortunately, there are a few issues here. We smelled smoke throughout our unit for most of our stay- it was up to me the find the culprit despite complaining about it for days.
And then there are the invasive frogs that squawk all night. The manager was kind enough to give me a noise machine to drown out the noise (can you imagine staying by the beach and needing a noise machine?) – but it wasn’t enough to drown out the other poor manager who told me I didn’t belong in St. John.
I spent a small fortune to stay here- never again – for this price- I could have stayed at many other Caribbean resorts, with all the food and drink I could ever want.
Ps – for all the money I spent- I think you could afford window coverings for the ground floor units.
Now, you may be wondering why I am sharing two negative reviews with all of you. Well it’s because I want you to know what a class act Gallows Point is. I’ve always loved Gallows. It’s a beautiful resort with impeccably maintained grounds. The staff there are fantastic and its restaurant is top-notch. I think Gallows response to this unhappy poster speaks volumes about the type of resort it is, especially its customer service. Check it out:
We tried. We hope other people reading this review will not get the impression that we do not care about our guests.
We received her complaint about smoking and were unable to locate the smokers. She accused three rooms incorrectly. We apologize to the guests we disturbed with her accusations. We asked our security staff to be on the lookout for smokers, we asked our housekeeping staff to search for evidence of ashes, butts and empty packs in the trash. And when we finally found them, and yes it was with her efforts, we asked them to stop. We would like to remind guests that it is a Virgin Island Law that prohibits all smoking on public property. It is not allowed in our rooms, the balconies or patios, or anywhere on property.
About the noise issue, she was complaining about the sounds of the tree frogs, insects, night birds and other critters. Gallows Point Resort is surrounded by lush landscaping and 2/3 of St. John is a National Park with abundance of nature. We cannot eradicate the wildlife. We offered to let her leave our property early and go stay elsewhere but she declined the offer. So we did our best to help out with ear plugs and a sound machine that makes white noise to cover up the other sounds.
It was an unusual situation to have her come into the office screaming that we did nothing for her, did not give her a free dinner, or a free night stay, and then accused all of St. John of being rude.
However, I personally feel like I should apologize to her for saying she does not belong in St. John. I was out of line to make such a statement. There may be a place for her in St. John of which I am unaware.
I’m not sure about all of you, but I think that’s a pretty darn good response. Kudos Gallows, kudos.
Want to hear the lovely tree frogs? Click here to watch a quick video we made back in September.